Our Journey
Since the arrival of the first personal computer in the 1980s, Singapore has embraced technology as a crucial engine of the economy and society. The early computerisation efforts of the government in the 1980s paved the way to becoming one of the world’s most connected countries today.
In the 1990s, Singapore was among the first to have broadband links nationwide, while the 2000s saw the deployment of a fibre broadband network and wireless hotspots throughout the island. Over the years, Singapore has been awarded top marks in prestigious studies such as the World Economic Forum’s Global Information Report.
The country’s infrastructure as well as government digital services are often recognised for its technological readiness. As Singapore continues to leverage on new technologies to digitally transform government digital services, there are lessons to share and much to learn from other countries that have developed new ways of improving the online experience for citizens. We share some of the notable awards and significant milestones that Singapore has garnered over the years.
Our Journey & Milestones
1980
Civil Service Computerisation Programme: The start of Singapore’s public sector infocomm journey, seeking to enhance operational efficiency via the adoption of infocomm technology.
1989
TradeNet: Convenient and easy-to-use documentation processing and clearance platform for the trade and logistics community.
1995
One-Stop Change of Address Reporting Service (OSCARS): Only one step required to update participating government agencies and statutory boards of your change of address.
2001
GeBIZ: A one-stop e-procurement portal for suppliers to access government procurement opportunities, anytime, anywhere, via the Internet.
Government Data Centre: A secure and resilient data centre facility and network for government ICT systems.
2003
BizFile: A single system offering more than 300 digital services for all your business requirements.
2004
myCPF: Get instant access to your own Central Provident Fund information.
2006
Enhanced Immigration Automated Clearance System (eIACS): Breeze through immigration checkpoints in 8 seconds with just your passport and thumbprint.
2007
No-Filing Service/IRAS e-Filing: File your income tax returns at your own convenience, 24x7, from the comfort of your home.
[email protected]: Real-time public transport information, at your fingertips.
2008
Standard Operating Environment (SOE): A platform for public officers to access government resources and work-related data securely from any location.
2009
Unique Entity Number (UEN): A single identification number for corporate entities operating in Singapore.
2010
Onemap: An integrated online platform for government agencies to publish geospatial information and deliver map-based services.
2011
Launch of eGov2015 Masterplan with “Government with you” vision to bring service delivery beyond Government (2011 - 2015).
Under the Masterplan, the mGov programme had some 300 feature-reach mobile services capable of sending timely information to citizens.
2012
The tender award was announced for G-Cloud, which will provide Government agencies with efficient, scalable and resilient cloud computing resources that meet different levels of security and governance requirements.
2013
The Government launched a five-year National Cyber Security Masterplan 2018 to further secure Singapore’s cyber environment.
2014
Announcement of the Smart Nation Platform, a technical architecture built by GovTech. This will bring together a nationwide sensor network and data analytics capabilities for better situational awareness.
2015
GovTech worked with the Municipal Services Office to develop the OneService app, which automatically sends feedback on various issues to the relevant agency, bringing about more timely response.